Hi, I’m one of the users who had the ZViewer Windows application setup for remote viewing working fine last year before the firmware upgrade fiasco that caused it to stop working. I decided to revisit this after seeing this new version of the ZViewer application and decided to give it a try again. I have the ZM-SS714-1TB system (which includes the ZP-NE14-S NVR). The NVR is on firmware version V40.0.3.02.
I see the current ZViewer for PC version that’s available at http://surveillance.zmodo.com/support-software is 188.8.131.52. I’m not sure what’s the difference between 184.108.40.206 and 220.127.116.11. Is there any change log available?
Anyways, after installing it, I found I could playback video from each of the 4 cameras fine. But I cannot view live video at all. When I drag the cameras under the device list of my NVR to the rectangles in the live video screen (like how I did it last year on the older version of ZViewer before the newer firmware rendered it useless), nothing is shown.
I am trying to do this remotely outside the LAN that the NVR is on. I see some references in this thread to add by device ID, but this is not applicable for my current use case. And in ZViewer 18.104.22.168, I don’t even see any option to add by device ID (in the Add Device dialog, only LAN Search, IP Search, and DNS Search are available).
If I get a chance to get on the LAN that the NVR is on, I’ll try using ZViewer again then. But it’s more important for me to be able to view live video remotely with it, and this isn’t working. Has anyone found a solution or can Zmodo support comment on if this is a known issue?
I went on-site to the location where the Zmodo system is installed. While on the LAN there, I could use ZViewer to see live video from each camera fine.Outside the LAN, I still could not view live video.
I saw the suggestion to open up the UPNP ports listed in the NVR’s network settings. I went ahead and enabled in my router port forwarding for these ports (for my NVR, Web Mapping Port = 33194, Video Mapping Port = 33195, Mobile Mapping Port = 33196) to the NVR’s IP address and same port number, but this still didn’t help with not being able to view live video remotely. I already have port forwarding setup on ports 80 (Web Port), 8000 (Video Port), 9000 (Mobile Port).
I can still playback video outside the LAN fine, although I ran into some other issue where I later couldn’t playback any video from any cameras and found that the NVR was saying that the hard drive in it wasn’t formatted! Will open up a separate thread on this issue.