ZP-NE14-S auto upgrade

[teenhype90210]

Can anyone confirm if video saved to USB via the 'backup' option on the NVR is encrypted or not after the firmware update? I'm trying to decide if I want to update or if that would prevent me from being able to share video with law enforcement when needed (since they wouldn't be able to play encrypted video). I tried messaging Patty directly a few days ago but haven't heard anything back.

[racerfern]

Bump. Any idea if the layout will be fixed soon. Can I just copy the layout section from 2.0.0.10 to the newer version. Will it maintain it? That's all that's missing.

[teenhype90210]

Patty, will there be some announcement here or otherwise if automatic updates are turned back on?

[Patty]

yes, I will post a banner to the forum.

At this point, it does not look as if the auto-updates will be turned back on.

[musicalaccents]

I've tried 3 times to contact by phone and it is at least an hour each time. I've spent at least 15-20 hours working on this stupid issue and it has driven me to the point of insanity. Cameras have not worked since late March.

[Patty]

@musicalaccents, could you tell me what issue you are having?

Also, any additional troubleshooting info that you can provide.

I'm sorry, but you haven't given any info, so I don't know how to help.

[musicalaccents]

I am having the same issues as everyone else regarding my cameras not communicating with my NVR. Here are the specs:

Cameras- ZP-IBH13-W
NVR- ZP-NE14-S

Sometime in late March-Early April I noticed my feed went down. I went through the typical troubleshooting with the system that have worked before. Even reset my internet router, along with the NVR and cameras. I gave up trying to fix it until I had more time. Earlier this month, I took a day off from work just to fix this system, as it is a monitor system for my business. I spent the entire day troubleshooting, trying to get a hold of customer service on the phone, and researching on the internet. That evening I finally found this forum and realized that your company had updated the NVR to where it had to use another app. Your company should have notified it's customers via email or on the home page of the website letting them know this happened. It would have saved me hours of grief and frustration.

So with that said, I downloaded the MeShare & Zmodo apps. However, the issue I am having now is that the ZMD_SAP is not showing up on my network. I've tried everything. Before I go any further, based off the equipment I have, what are the steps I should take to resolve the issues. 1)getting all 4 cameras on a live feed 2)getting the cameras to communicate with NVR

[Patty]

What is the firmware of the NVR? What is the firmware of the cameras?

It sounds like the cameras were updated without the NVR being updated.

There is not currently any widespread issue with cameras not communicating with the NVRs. Typically with customers who do experience the difficulty that you are describing, the issue is either network related, or related to a firmware mismatch.

[musicalaccents]

How do I find out the firmware of the cameras? I disabled them from the old Zsight app in order to add them to MeShare/Zmodo.

[Patty]

If they are on the Zmodo app, you can find them through the device settings in the app.

If not, you can use either the Zviewer software or the IPCSearch software to determine the camera firmware from a windows based PC on the same network as the cameras.

[musicalaccents]

On the NVR:

Hardware Version: V40.0.0.1

Software Version: V40.0.3.02

[musicalaccents]

I use a Mac, don;t have a PC.

[Patty]

I'm just telling you the methods, it is up to you how you prefer to find the firmware version.

[musicalaccents]

Okay. I was able to add a camera just using the 'Wireless Device' add connected to my Wi-Fi.

Device Version: V4.1.0.10

With this information, what do I need to do. Please give me a list of steps & troubleshooting because I have to get back to work and don't have the time to followup consistently.

[Patty]

The camera firmware is the issue.

The issue can be resolved by manually installing an alternate camera firmware version. In order to do that without having the cameras come back here, you would need a Windows based PC on location, and you can then call our support team.

If you are unable to have a Windows based PC on location with the cameras, then they will need to come back to have the firmware adjusted under the warranty (assuming they were purchased on or after 3/1/2015). You can submit a warranty request online at:

http://surveillance.zmodo.com/rma/ for North America

or

http://eu.cctvfocal.com/rma if outside North America

[musicalaccents]

Is there a better number to call than the one you've placed on the forums and on the apps? I've tried to call 3 times and the hold time was extremely long each time. I'll borrow a friends PC and try to do this in the morning.

[musicalaccents]

Is this going to fix the issue of my router not picking up the ZMD_SAP network??

[Patty]

ZMD_SAP isn't something your router picks up.

Only cameras using the newer Zink connection method broadcast the ZMD_SAP network. You will not use that setup method with your cameras.

[sbourquesc]

I newly installed my system and seemed to work fine until last weekend. Now only can view cameras on a direct monitor connected to the system. App has failed and now web login too. Seems like this is an issue now across the system???? Can return to Amazon for a couple more weeks so think I should uninstall and send back as defective at this time? Does anyone know how to make it communicate with the apps and thru pc login method?

[Krookz]

Return it ASAP. Get something else.... this issue has been going on for a long time and it will never be resolved. They dont care about the older systems