ZP-NE14-S auto upgrade

musicalaccents 2017-06-14 17:41:22 UTC #77

I use a Mac, don;t have a PC.

Patty 2017-06-14 17:42:09 UTC #78

I'm just telling you the methods, it is up to you how you prefer to find the firmware version.

musicalaccents 2017-06-14 17:45:55 UTC #79

Okay. I was able to add a camera just using the 'Wireless Device' add connected to my Wi-Fi.

Device Version: V4.1.0.10

With this information, what do I need to do. Please give me a list of steps & troubleshooting because I have to get back to work and don't have the time to followup consistently.

Patty 2017-06-14 17:50:47 UTC #80

The camera firmware is the issue.

The issue can be resolved by manually installing an alternate camera firmware version. In order to do that without having the cameras come back here, you would need a Windows based PC on location, and you can then call our support team.

If you are unable to have a Windows based PC on location with the cameras, then they will need to come back to have the firmware adjusted under the warranty (assuming they were purchased on or after 3/1/2015). You can submit a warranty request online at:

http://surveillance.zmodo.com/rma/ for North America

http://eu.cctvfocal.com/rma if outside North America

musicalaccents 2017-06-14 18:35:06 UTC #81

Is there a better number to call than the one you've placed on the forums and on the apps? I've tried to call 3 times and the hold time was extremely long each time. I'll borrow a friends PC and try to do this in the morning.

musicalaccents 2017-06-14 19:54:17 UTC #82

Is this going to fix the issue of my router not picking up the ZMD_SAP network??

Patty 2017-06-14 21:37:22 UTC #83

ZMD_SAP isn't something your router picks up.

Only cameras using the newer Zink connection method broadcast the ZMD_SAP network. You will not use that setup method with your cameras.

sbourquesc 2017-06-21 12:00:38 UTC #87

I newly installed my system and seemed to work fine until last weekend. Now only can view cameras on a direct monitor connected to the system. App has failed and now web login too. Seems like this is an issue now across the system???? Can return to Amazon for a couple more weeks so think I should uninstall and send back as defective at this time? Does anyone know how to make it communicate with the apps and thru pc login method?

Krookz 2017-06-21 14:00:29 UTC #90

Return it ASAP. Get something else.... this issue has been going on for a long time and it will never be resolved. They dont care about the older systems

mar_delpilar 2017-07-07 11:04:13 UTC #91

Hello shambles can you please send me the old firmware as well...its been months since i have seen my device in the internet. Thanks

RivermasterNC 2017-07-07 14:17:00 UTC #96

Mine stopped functioning on 3/22/2017 at around 05:00 EST. I tried to jump in here last week, but it took days for the forum user account to be approved, so I addressed this with Zmodo (EP Technology Corporation) on their Facebook page. They were prompt in replying and issuing an RMA to return the NVR (ZP-NE14-S w/1TB HDD) after I supplied a copy of the original invoice from Amazon. The unit is currently in route to Zmodo. I'll post a follow-up with what their solution is when we get to that point.

I had to use a combination of their applications to get the cameras back up and working.

Added the devices using mobile Zsight - Scan QR Code
Used mobile Zmodo to set the wireless settings
Used the Zviewer for PC to manage the notification settings
Use mobile Zmodo, Zviewer for PC, Zmodo and Meshare on-line applications for live monitoring and notification viewing/deleting.

There is currently NO RECORDING CAPABILITY

There was no success in using any other method in mobile Zsight or any other application that would successfully add the devices (cameras) to the system/account.

I bought this system as a standalone security recording system. Remote access was a bonus, but not a must-have. I hope we are able to get back to that point, as that was how it was marketed.

RivermasterNC 2017-07-13 15:09:22 UTC #97

Follow-up to my last post.

The return was delivered to Zmodo on Monday, 7/10/17. Yesterday I received a replacement ZP-NE14-S w/1TB HDD which appears to be new. I set it up last night and all appears to be working as expected. The only notable physical difference is the HDD. The original unit had a WD Green (Desktop Hard Drive) where the new one has a WD Purple (Surveillance Hard Drive). The new one also includes the MAC address on the box identification label, where the old one did not.

Looking at the FW version using the Zmodo on-line application I see

Based on the past experience and guessing that this is suggesting a firmware update, I'm a bit reluctant to click on the "Device Version" property with no understanding what that might do.

Impressed with the speed of the return and replacement process. I hope others find Zmodo as easy and accommodating.

I still have a bit of set-up work to complete as time allows, but we appear to be back in business in continuous video logging.

Thank you.

Patty 2017-07-13 16:15:27 UTC #98

If your system had a WD Green, that was likely the problem with the recording, as it is not fully compatible with the NVR.

The 40.0.3.0 firmware adds support for video encryption to the NVR, as well as resolving a number of security issues with the device. The most prominent security vulnerability that was resolved is that on the 40.0.2.7 version, the media port is completely unsecured, and cannot be adequately secured.

One BIG customer concern is that the 40.0.3.0 won't display video through the functional versions of the ZViewer PC software, or any 3rd party software.

You can leave the device on the 40.0.2.7, but we cannot guarantee that any device not on the most up to date firmware will continue to work with our mobile apps.

RivermasterNC 2017-07-13 17:35:13 UTC #99

Thank you, Patty. This may be something for others to look for. The WD Green was factory supplied as far as I know. I had never opened the box until just before the return to photo document the contents.

Regarding the concern with the ZViewer PC Software, I don't know if losing that is a concern for me, but I did have a time getting the cameras re-setup after the system crash. Seems like the success was more with using the mobile apps after completely disconnecting the NVR from the network.

Previous HDD
New HDD

shambles 2017-07-30 08:53:27 UTC #100

So, I see we’ve gone back to getting forced auto-updates.

Poor show, Zmodo. Poor show.

Patty 2017-07-31 16:11:59 UTC #101

@shambles There haven’t been any forced updates since April.

What is the model of the device and the old and new firmware versions?

shambles 2017-07-31 18:07:12 UTC #102

I started my own thread, which you kindly responded to.

FLEMKT 2017-08-09 17:36:21 UTC #103

please provide an ip address to block to prevent auto updates.

Our system is set up for direct/ private (not using YOUR servers) remote vieweing and recording through the zviewer software on a laptop.
you firmware upgrade disables this and renders our product useless. This is how we designed it from day one and why we purchased it. IF you will not allow us to opt out of the auto updates, kindly provide a way to refund our money so we may purchase another system

bravoland 2017-08-10 05:51:37 UTC #104

Guys, Here is what worked for me, Your Results may vary…

NOTE: you will not be able to use the Zmodo Apps for IOS/Android (they require logging in which creates a connection to your NVR - i believe this is sending down the auto-update) You can use a Free 3rd party app to view the cameras on phone

i went to https://user.zmodo.com/user/login and logged in, clicked on MY Account and removed the NVR from my account.
Removed the Zmodo App from Phone
Added Rule on Router to not allow connection from zmodo.com to the ip address of my NVR
Downgraded firmware back to 40.0.2.18
Very on NVR - System Settings - Software Update : it should say Connect to the Server failed.
Once this is done you should be able to use Internet Explorer as before to connect to NVR
For PC viewing i use Zviewer2.0.0.10 without issues again
for app viewing i simply followed zmodo link here and installed IP Cam Viewer
http://kb.zmodo.com/index.php?action=artikel&cat=1&id=365&artlang=en
it was easy to add all 4 cameras and the app seems to work as nice as the zmodo one does.

hope this helps some of you guys. not sure how zmodo would auto-update my NVR now as i’m not connected thru their app and the NVR box is blocked from accessing them.

FLEMKT 2017-08-12 01:54:22 UTC #105

HOW did you BLOCK them???