ZP-IBH-15-W: solid blue LED, doesn't show up


#1

The above camera quit working one day, but one day dropped off my NVR and was also no longer visible via the ZViewer PC app or online via user.zmodo.com.

If I unplug the power and plug the power back in, it will show a solid green LED, then blinking green, then blinking blue and finally solid blue, as it it had successfully connected to the network.

If my router is off, I can get the ZMD_SAP to show up. I tried turning off my router and using a different network (a WiFi hotspot) to complete the setup, but still nothing.

I believe a clue may be in something my router shows in connected devices:

Problem camera:

IP Address (Wireless)-1: –
IPv6 Address (Wireless)-1: fe80:0000:0000:0000:ce79:cfff:fe8e:4453
MAC Address: CC:79:CF:8E:44:53

Normally functioning camera:

IP Address (Wireless)-1: 192.168.11.41
IPv6 Address (Wireless)-1: –
MAC Address: CC:79:CF:91:E7:0E

Any idea on how to get the camera connected again, or am I looking at requesting a warranty replacement? (This camera was one of a set of 4 purchased January 8, 2017).


#2

Have you tried going into the Zmodo App and removing the problem device? I had the same issue. I removed the device itself and then powered off. Then I went into the NVR and deleted that same device (which showed offline). I then installed my camera as I did when I initially got it and it went on line and automatically connected itself to the NVR. Hope this helps.


#3

The device doesn’t appear in the app (or on the NVR), so I can’t remove something that isn’t there.

I finally got a reply from customer service via sending the a DM on Twitter after getting no response here or via e-mail. At this point, it appears I’ll be putting in for an RMA.