I recently switched internet providers from Xfinity to AT&T U-Verse. AT&T provided a Pace 5268AC modem/router gateway for their service. But now using this, I cannot view live streaming anymore for a ZP-NE14-S NVR setup (that’s on the latest V40.0.3.02 firmware). This is using the Zmodo android app (latest version 22.214.171.124) and web sites (https://user.myzmodo.com. https://user.zmodo.com, https://user.meshare.com).The web sites all say that the device is offline and the Zmodo app says “Connection timed out” for any channel I try to view. I didn’t have live streaming issues with the app or any of the web sites when I was on Xfinity (where I used my own cable modem and router).
Interestingly though, when I use the Zsight android app (version 126.96.36.199), I can view the live streaming fine only when I am on the same network (via wifi) that the NVR is on. If I turn off my phone’s wifi so it uses my mobile service provider’s data network, I cannot view the live streaming using Zsight either. For the Zmodo app and web sites, I can’t view live streaming regardless of whether I’m connected to the same network that the NVR is on or not.
Does anyone have any ideas what my issue may be? Using these apps and web sites, there shouldn’t be any need for port forwarding per my understanding so I’m not sure what else might be causing my problem.