Motion alerts not working


Motion alerts are not working on my brand new NVR (1080P) right out the box. ZM-SS800DB8 version v43.14.1.08. Is there a firmware update I can download to USB drive and install the latest if there is a new one? I use this system offline with cloud or phone use. Hopefully there is a fix. My other two Zmodo systems (Replay, ZPOE 720p) dont have any issues with motion alerts on the NVR system. Any help would be greatly appreciated.