Issue with playback


#1

On 3 out of the 4 of my cameras when playing back there are gaps in the recording (grey areas in the bar for a number of hours where recoding is suposted to be)I have normal recording set.1 camera’s recording is fine though. Model is zp-nl14-s. Photo attached of the issue!

Any help on this appreciated - this how it has been straight out of the box 2 months ago and has never worked properly

IMG_3758


#2

What firmware is the NVR running? Are the cameras wired or wireless? What is the model of the installed hard drive?


#3

My ZP NL14 with wireless cams has had the same issue you are describing since new. My issue is 2 of the 4 cameras having recording gaps instead of your three. The two that I get gaps from are only 12 and 18 feet away from the nvr. Not sure what hard drive mine has, it’s whatever came installed from the factory.


#4

Systems do not have hard drives installed at the factory. The hard drives are installed by the seller, or sometimes at the shipping facility.


#5

Ah,I did not know that. I purchased mine from EZoomTek on Amazon. I’ll look and see what the drive is. Thanks


#6

Cheers for the replies - all my cameras are wired Poe. I’ll need to check the other details. But the nvr has the latest firmware.


#7

Good luck. I have the same issue and have been dealing with it for at least a year. Night recordings when the IR lights come on have no issues. Some days it records great other days it’s very choppy. I have given up on support and have learned to deal with it.


#8

Yes I have pretty much given up on it too. Mine also work perfectly at night without interruption. During daylight hours on sunny days I’ve noticed it’s worst. Thing is the 2 cams that are 45-50 ft away from the nvr are perfect without any issues. It’s the two that are 12-18 feet away that have the problems.
The drive installed in my nvr is a Westen Digital model. WD5000LUCT-63C26Y0
Hardware: 799990315
Version: V43.11.1.08


#9

I guess I gave up on the recording gap problem too soon.
After the latest nvr and camera updates all my cameras are recording 24/7 without a single gap. Thanks.


#10

wow - excellent - I’ll try updating the cameras. I’ll report how it goes


#11

What update versions are you using?


#12

I believe the nvr is updated to V43.11.2.02 and the cameras are using V7.8.1.26. I’m sure this could vary depending on your equipment. These are the latest updates for the models I have and I must say that I’m impressed with how well the system is working now.


#13

These are my version numberszmodo versions
Model is ZP-nl14-s

I find this nvr and its cameras very troublesome.

  • I have accessed my individual cameras in the past via IP - and now I cannot log into them. It seems the IPCWeb.cab is missing from the camera and unable to be downloaded. I have tested this on 3 browsers - blank screen upon login - does anyone have a copy of this file?
  • the other issue is that my email alert setup has completely stopped - there does not look like there is even an option in the software to edit this now?? It appears its completely missing from the software?

Now where do I update the firmware if I can’t log into the cameras? Hmmm


#14

You’ll find it’s probably the most recent firmware “push” that (a) disabled Lan access to your system and (b) removed email alerts.

Welcome to our world.

I have the functional firmware for ZP-NE14-S but not your ZP-NL14-S. Contact Zmodo support and ask for the firmware.


#15

After the zmodo app update, my cameras motion detect only give pictures once every so often ( within the app). I get a push notification - but no image.
My devices appear offline far more often now.
Gaps in recording are still present ( it seems like it is only my outdoor cameras and the indoor works fine) - possibly light/heat issue - who knows as the seem to record perfectly when its dark.
I am extremely disappointed in this product as a whole. CCTV should not be a product that requires this much ongoing fiddling (possibly at the setup stage only) it should be set and forget.
I have bought a whole new setup with another brand and removing the Zomodo system. I can’t even be bothered to get my money back as the whole process has been a waste of my time. I really hope for zmodos sake that this is just a faulty product and hope most of their products work as their should.