If you are wanting to contact support directly, the fastest way (even with the long wait times), is by phone.
We are available from Monday-Friday, 8am-7pm CST, and can be reached at 217-903-5037.
The forum is typically geared towards user generated content, and while I do try to respond to threads that are unlikely to generate a user response when I have a chance, typically Zmodo support’s interaction on the forum is focused on moderation.
To reset everything,
Check to verify that the NVR is wired directly to the device that is providing WiFi to the cameras.
Then press and hold the reset pinhole on the back of the NVR for a full 30 seconds.
The NVR will then send a reset signal to any wireless Zmodo product on that wireless network. The NVR will also reset itself.
Check the indicator lights on the cameras. They should be blinking green, which indicates that they were successfully reset.
Complete the setup process as indicated in the quick setup guide.