EMail Alert not working


#35

Currently the focus is on the app based alerts, and the discussion is ongoing as to whether or not the email alerts will be supported alongside the app based alerts, or if it will only be the app based alerts which are supported moving forward.


#36

the offical zmodo twitter feed has already told me twice they won’t support email alerts. WHY NOT? Even my old dlink and foscam cameras have no issue sending gmail alerts. It’s a basic function of a an IP cam.


#37

Please see my response above.


#38

i can understand the focus on the APP more than Email.
But…
can we Then INCREASE the amounts of the “ALERTS”
when motion is detected? to match the Frequency that the email alert
provided?..I would like an Alert/picture every time of my “sensor blocks”
was Violated with motion…This allows for more chances at getting a good/better
description/look at people, with hoods or hats


#39

@Patty

I understand you may have stopped email alert on your system but video loss in NVR systems only works on email alert and is not on Zsight?
I hope you have a solution for video loss notifications.


#40

Zmodo is likely unable to fix the email problem. It’s a hardware issue.


#41

patty has stated that it’s a software/server change, that’s why it worked for everyone…then STOPPED for everyone’s equipment already installed.


#42

I was told there was a hardware/software compatibility issue and if it could be done at all it would cost Zmodo a lot of money. I would not hold your breath.

Look around on for reviews on this company. They’re horrible in comparison to some of the vendors who sell competing systems.


#43

The issue is not related to hardware at all. The alerts still work across servers with the older authentication methods.


#44

And to get them to work with newer authentication methods requires you to obtain services from your hardware vendor who may not even be able to provide you with the software needed. Say what you want… my source is reliable.


#45

Your source is outdated. We stopped using OEM products in 2013. The last OEM series being the ZMD-DD-SBN4/8 and ZMD-DC-SBN6.

For all of the products using the Zsight/MeShare/Zmodo branded apps, there is no hardware vendor, it is produced by Zmodo.

We produce the hardware, the fix would require our development team to write an update to the firmware.


#46

If it was that easy it would be done. There are obstacles (hardware/vendor related) you can’t overcome easily if at all.

You say I’m incorrect? If that’s the case in the same sentence you are telling your customers who have spent hundreds of dollars to screw themselves. That’s disgusting since you’re clearly implying it’s an easy fix… Lovely…

Either way you’re lying or telling your customers they aren’t worth anything to Zmodo. Lame!


#47

Currently the push is to use the app based alerts instead of the email alerts. That is why a fix has yet to be implemented.


#48

But that’s not what your paying customers want. They want what they paid for. Any company worth their salt would provide a fix for the customers who have already paid. Unless of course that fix was not easily obtainable, or obtainable at all.


#49

@pdxrealtor,

100% agree!

@Patty,

Sorry but I do not have the Impression to be a honoured customer when I have to beg for having my system which I have paid for getting fixed.

Kr


#50

I am not disagreeing with you. I would also like to see the fix for the email alerts implemented on the systems.


#51

@Patty
Can we increase the number/interval of alerts to/from the app to corrispond with the email alerts?

The best parts of the email alert feature is
an OFF SITE back up of the pictures (what if my house is broken into, and they take the dvr? Now I have only 1 pic of the perp, and it may not even be a good one. The high rate of pics/alerts via emails captured everytime the “motion area block” was violated is really a great back up in this case.

Having more than 1 picture of a person really helps identify them. If a bird trips my motion, an I get an alert on my phone…that area won’t activate for another 15min or so an anything/anyone who trips the motion with in that window will not be seen and is a back door/vulnerability of the app/zmodo/meshare.


#57

What a crazy decision - to remove the email alarm feature. Not everyone has a portable android/iOS device.

Talking from exerpeince, a friend asked me to help set up his new “zmodo secruity camera”, but he only has a windows phone and laptop. I looked online and saw his camera supported email alerts, so atleast i could get alarms coming to his phone/email. Now i’ve discovered why I couldn’t get alarms sending through (after 3hours troubleshooting)

Could anyone share some more information on the working smtp secruity authentication protocol? Though i’ve never known any secruity software (old firmware and new) to not send out smtp alarms. Mind boggled.

Zmodo needs to put out an announcement ASAP weather they’re going to remove email alerts feature or fix their firmware, which wouldn’t take more than a week inc testing.

But thank you @Patty for standing in the line of fire. Your honesty is appreciated.


#60

Push is not working great either, zsight on iOS keep having to login when I get unknown error upon getting the alarms, Same issue with wifi and 3G


#62

e-mail notification alerts through yandex has stopped working also
any solution???