Cameras messed-up by pushed firmware

I tried posting the following over a month ago and got zero responses. Am just about to order some Samsung Smartcams to replace the Zmodo cameras because the firmware pushed by Zmodo made them effectively useless. Thought I would try re-posting one more time in the hope that somebody knows how to undo the damage caused by the firmware “upgrade.”

Re-post below:

I hope somebody out there can help me with this problem. I have six Zmodo ZH-1XB1D-WAC wireless cameras. For the first year or so they worked perfectly sending alerts via Meshare and recording in 720p on the internal 64GB micro SD cards. I was able to view the video from the SD cards by using Zviewer and everything was OK.

Early last year Zmodo pushed a firmware update and all but one of the cameras updated to V7.1.0.12 (one camera now shows V7.8.0.20). All the cameras that updated to V7.1.0.12 still send alerts to Meshare, but now no longer record properly to the SD cards. They are recording in super low resolution and the playback is stuck in very fast forward. The video temporarily slows to normal speed after a motion alert, but it is still horribly low resolution and it slows AFTER the motion, so it is impossible to see what triggered the motion. Summarizing, the update made the cameras useless. The only camera that still works normally is the one with V7.8.0.20.

I contacted customer service and they sent me the Zbatch software and the IPC-APP, but when I tried to use it I got “send Request” followed by “Received Response” followed by “Get shared memory failed!” I asked customer service why it did this, but got no response.

I ignored the problem for a few months hoping the Zmodo would finally push a firmware fix, but nothing happened. Does anyone know how to fix this mess?

Have some problem had my camera working for a year and then about 2 months ago I was having problem with viewing my my camera and then slowly I can’t see anything now cuz you told me the firmware needs to be updated in the updated on my phone and are still going to have any pictures I’ll probably have to go get a new phone maybe a Samsung I got an Android smartphone that’s all I got

I am too affected by the firmware update. Mine is now showing Firmware V7.2.1.32. Viewing the recordings on the SD card works okay with the exception, I can no longer hear the any audio on the recorded video. Zmodo seems to be getting worse about pushing out firmware update that seems to cause glitches. Prior to this update, my camera would go to “home” position a few times a week. This update appears to have fixed that. However, I need to be able to hear the audio that is recorded. This is one of the main features that made me decide on its purchase. FIX THIS ZMODO!!!

I went out and bought replacement Samsung cameras, but before I got around to installing them, Zmodo finally updated its Android app which fixed most of the problems (BTW, the app did not update itself, I had to manually uninstall the old app and then re-install the new app and then set up all the cameras from the start).
I then had the same sound problem as you describe, but found that in the “my devices” “edit” menu the default for each device was to have the sound off. I selected “on” and sound recording came back.
It now more-or-less all works OK, the only thing that is still messed-up is that that there is no way of viewing/saving the stored video from the PC Zviewer program. The only way of doing it now is via the phone which is a major pain in the butt. Once they fix this it will finally be back to what I paid for when I first bought all these cameras!
The Zmodo hardware is good, and the software (when they finally get it working) is OK, but their customer support is just horrible.