11/24/17: I ordered 1080p 8CH sPoE NVR with 1 repeater & 8 cameras & 1 TB HDD.
12/14/17: Zmodo support - sent email to me seeing how the 1080p wireless security camera system is going.
12/14/17: Me - replied back stating I have the 1080p wired sPoE security camera system (SKU: ZS-2008-B-1TB) and I am not receiving any alerts on my iPhone for the sPoE cameras.
12/15/17: Zmodo support - Sent me screen shots to set the alerts On and shared for the Away mode for the system. I already had this set from reading from the forum and to set all other modes to Off.
12/15/17: Me - Sent email with screen shots showing my modes.
12/19/17: Me - Sent email asking if there are any additional steps I can try, since I haven’t heard back.
12/20/17: Zmodo support - Asking for my phone # and available time to call.
12/21/17: Me - Replied back with phone # and I was available 12/22/17 from 8:00 AM - 3:00 PM (ET).
12/22/17: Zmodo support - emailed back stating they are closed from 12/22 - 12/25 due to Christmas. Asked if they can call same time on 12/26.
12/22/17: Me - Replied back, stated Monday or next weekend, or Monday 1/1/18.
12/24/17: Zmodo support - Stated technicians will call me next Monday 1/1/18 at 11 AM CST.
1/2/18: Me - emailed stating I never received a phone call and if it was possible to get a refund.
1/5/18: Zmodo support - Apologized for not calling, can they arrange another time to call. Promised to make it right this time.
1/5/18: Me - emailed stated I am available Monday 1/8/18, and if there was anything support would like me to try so I can receive alerts on my iPhone.
1/7/18: Zmodo support - replied back that the technicians will call me on 1/8 at about 11:30 CST.
1/9/18: Me - Emailed, stating I never received a phone call again and I would like a refund.
1/10/18: Zmodo support - Stated they are truly sorry about that, and they can help me with my return, provide ID# and where I purchased the item from
1/10/18: Me - Replied back with ID# and stated that I purchased it from www.zmodo.com